Shipping

NEW ZEALAND
Delivery is free for purchases over $150 within New Zealand.
A flat rate of $8.50 if purchase is below $150 within New Zealand.
All New Zealand orders are delivered by NZ Post. The standard delivery time frame for New Zealand Orders is: 1-3 working days from dispatch. We aim for NZ orders to be dispatched within 1 working day.

AUSTRALIA
A flat rate of $39 applies to all Australian orders.
All Australian orders are delivered by DHL and their third-party local couriers. The standard delivery time frame for Australian Orders is: 2-5 working days from dispatch. We aim for AUS orders to be dispatched within 2 working days.

Orders shipped to Australia valued at more than NZ$1000 may incur duties, customs charges, and fees charged by the Australia Border Force. These amounts must be paid by the customer. Separate orders placed on the same day may still be subject to the duties, customs charges, and fees, as if they were one order. Sills + Co are not responsible for and will not reimburse any of these duties, customs charges, or fees.

PLEASE NOTE:
• Once your order has been Fulfilled you will receive a tracking number and delivery updates from NZ Post or DHL.
• Delivery to rural addresses may result in longer delivery times.
• Please allow for 1-2 days extra for dispatch during busy periods, such as sale time, due to increased order volume.
• Orders of multiple items may be dispatched over two or more parcels, depending on the location of stock. In this case, you will receive two separate Dispatch emails.
• We aim to provide you with the most accurate delivery time frames, however, once your parcel is with the courier, delivery delays are beyond our control.

BULKY/FRAGILE ITEMS
Bulky and/or fragile items can be quite tricky to safely deliver to you which means we have to exclude them from delivery outside of New Zealand. If this is the case it will be identified in the product description and is excluded from normal shipping costs – however we can provide a freight quote on your request.