Frequently Asked Questions
We’re sorry to hear that! Sometimes these emails get pushed to your Junk/Spam folder, so please check there. Otherwise, your email address may have been entered incorrectly – if you think this is the case please contact us!
While we do our very best to send your order all together, sometimes one Sills + Co location cannot fulfil a full order and so we need to create a split shipment between two locations.
If this is the case, don’t be alarmed! You should have been sent two separate dispatch emails and tracking numbers from NZ Post - be sure to check your inbox or Junk/Spam folder.
This will depend on your delivery address but typically New Zealand delivery will take 1-3 working days, Australia delivery will take 3-5 working days, and for the rest of the world delivery will take 5-7 working days.
All Sills + Co orders are sent with a Signature Required service. This is to keep your order as safe as possible. If you would like your order sent with a Permission To Leave please state so in the Delivery Notes and beware that this is at your own risk.
Sills + Co does not deliver to PO boxes because we send with a Siganture Required service.
Customs and import duties are charged when your items reach their destination. These charges are the sole responsibility of you, the recipient. We have no control over these charges and cannot advise what the costs will be as import duties and customs policies are different in each country.
We aim to process all returns within 2-3 working days of receiving them.
You are more than welcome to drop your return off at a Sills + Co store. If you would just like an exchange the in-store team will be able to help you out. If you would like a refund or store credit your return will be passed on to our Head Office.
For online orders, please allow up to 10 business days for the refunded amount to clear to your bank account.
If you believe that your item has a fault, or that you have been sent the incorrect item, please contact us as soon as possible via our contact us form, live chat, or by calling +649 972 0490. Please include your order number and order details, and we will be in touch to resolve this.
If you have a loyalty voucher to spend this will be emailed to you. Just enter the unique code in the Gift Card box of the Checkout.
If you cannot see your code or are having issues with the generated email then please contact us on email@example.com
To subscribe to our emails head to the bottom of our homepage and under Newsletter you will be able to enter your email to Subscribe.
To unsubscribe from our emails view any email from us and at the very bottom of the email there will be an option to “unsubscribe from list” – just click that and you will be unsubscribed.
Your thoughts and feedback are important to us! Please email us on firstname.lastname@example.org and we’ll pass it on to the right person.