Pre-Order stock to secure your favourite styles before they are released! Pre-Orders can be made with any Sills + Co store. We do not require pre-payment for items!
Find your nearest Sills + Co store here.

We’re sorry to hear that! Sometimes these emails get pushed to your Junk/Spam folder, so please check there. Otherwise, your email address may have been entered incorrectly – if you think this is the case please contact us on shop@sillsandco.com

While we do our very best to send your order all together, sometimes one Sills + Co location cannot fulfil a full order and so we need to create a split shipment between two locations.
If this is the case, don’t be alarmed!
You will be notified when each item is dispatched and tracking numbers from our couriers - be sure to check your inbox or Junk/Spam folder.

Once your order is placed, we are usually unable to make any amendments to the payment method or items on your order. Please be careful in reviewing your items before completing your purchase.

If you would like to cancel your order we may be able to help but requests must be made within an hour of the order being placed. Any request received after that we will attempt to change but cannot guarantee cancellation if your order is already processing with our team.

Once an order has been shipped it cannot be cancelled and the item must instead be returned to us in accordance with our Returns Policy.

Delivery times vary depending on the destination.

• New Zealand delivery typically takes 1-3 working days.
• Australia delivery typically takes 3-5 working days.

When do orders get dispatched?

Orders placed on weekdays before 3PM NZT will be dispatched the same day. 

Orders placed on weekdays that fall after 3PM NZT will be dispatched the following day. 

Orders placed on Friday after 3PM NZT and over the weekend will be dispatched the following Monday.

New Zealand Shipping: Delivery is free for purchases over $150! Otherwise, a flat rate of $8.50 applies.

Australia: A flat rate of $39 applies.

All Sills + Co orders are sent with a Signature Required service. This is to keep your order as safe as possible.

Sills + Co does not deliver to PO boxes because we send with a Siganture Required service.

We currently only offer shipping to New Zealand and Australia addresses.

If you would like an order delivered outside of New Zealand and Australia, then we may be able to help! Please email us at shop@sillsandco.com with the items you're interested in along with the delivery address, and our team might be able to arrange a shipping quote tailored to your location.

Customs and import duties are charged when your items reach their destination. These charges are the sole responsibility of you, the recipient. We have no control over these charges and cannot advise what the costs will be as import duties and customs policies are different in each country.

Please view all our returns information here.

We aim to process all returns within 2-4 working days of receiving them.

You are more than welcome to drop your return off at a Sills + Co store. If you would just like an exchange the in-store team will be able to help you out. If you would like a refund or store credit your return will be passed on to our Head Office.

For online orders, please allow up to 10 business days for the refunded amount to clear to your bank account.

If you believe that your item has a fault, or that you have been sent the incorrect item, please contact us as soon as possible via our contact us form, live chat, or by calling +649 972 0490. Please include your order number and order details, and we will be in touch to resolve this.

We do!
Here at Sills + Co we love to recognise our loyal customers by offering them exclusive rewards and exciting perks.

Join our Loyalty Program to unlock:
• Spend $1000 within 12 months and receive a $75 Loyalty Voucher
• Receive a $30 Birthday Voucher on your birthday month
• Be invited to exclusive VIP events and be the first to know of New Arrivals

We calculate the loyalty points you earn, on qualifying purchases, by giving you one loyalty point for every $1 NZD you spend.

It's easy to join! All you need to do is sign up with us and you will start earning points from your first full-price purchase. You can sign up here.
Otherwise, head into a Sills + Co store to sign up with one of our lovely staff members!

If you have a loyalty voucher to spend this will be emailed to you. Just enter the unique code in the Gift Card box of the Checkout.

If you cannot see your code or are having issues with the generated email then please contact us on shop@sillsandco.com

Loyalty Balances are shown on Invoices and Receipts. If you would like to check your loyalty points balance please email us on shop@sillsandco.com

As of 09/07/2025, Sills + Co Gift Cards expire 3 years from the issue date.

Sills + Co Gift Cards issued before this date expire 1 year from the issue date.

We are not able to extend the expiry date set on Gift Cards, but if you have any queries or issues relating to a Gift Card please feel free to contact us.

Sills + Co Credit Notes expire 1 year after the issue date.

A Credit Note is supplied in substitution for goods returned and is not treated the same as a Gift Card.

We are not able to extend the expiry date set on Credit Notes, but if you have any queries or issues relating to a Credit Note please feel free to contact us.

To subscribe to our emails head to the bottom of our homepage and under Newsletter you will be able to enter your email to Subscribe.

To unsubscribe from our emails view any email from us and at the very bottom of the email there will be an option to “unsubscribe from list” – just click that and you will be unsubscribed.

We have a range of stockists across New Zealand. To view them all visit here.

Our Outlet store is a great place to find out of season pieces, samples, and seconds. However please note:

• Our Loyalty Programme does not apply to the Outlet
• Loyalty Vouchers cannot be used in the Outlet
• Credit Notes cannot be used in the Outlet
• All Outlet purchases are Final Sale
• We do not transfer items from our Outlet store

Making quality garments to be enjoyed well beyond a season is core to our business and the right choice for our planet. However, we know with a lot of love comes a lot of wear and so we offer a case by case repair service.

With our expert in-house team, we will take the time to assess your garment and advise what options are available to repair your beloved Sills + Co piece – extending its lifespan so you can continue to love it and show love to the environment at the same time.

To learn more about out repair service please email us on shop@sillsandco.com

For assistance, please contact us on +64 9 972 0490 (Monday to Friday, 10am-4pm, closed public holidays) or email shop@sillsandco.com.